SUPPORT / HELP CENTER

A little help goes a long way.

Practical answers for your account, workspace, and plans. Find what you need and get back to your work.

11 answers found

How do I create an account?

Choose Get started, enter your email and a password of 12–128 characters, and open the confirmation link sent by One Fin. After confirming your email, sign in to open your dashboard. If the email does not arrive, check spam and use Resend on the confirmation page.

Where do I find my conversations?

Your dashboard lists your recent conversations. Select a conversation to continue it, or choose View all conversations for the full history. New chat starts a separate conversation.

I forgot my password. What should I do?

Open Forgot password from Sign in. Request a reset link using your account email. The link lasts 30 minutes and can be used once. After resetting, sign in with the new password; previous sessions are signed out.

How do I sign out another device?

Open Profile & settings, then Security. You can sign out an individual other session or all other sessions. If you suspect someone has your password, change it as well.

Can I export or delete my information?

Use Data & privacy in your profile to download your account data, conversations, saved context, and activity as JSON. You can delete individual chats and saved context. For account deletion or a broader privacy request, submit a Privacy request through Contact us. We verify ownership before making account changes.

What plan lengths can I choose?

Choose Daily at USD 5, Weekly at USD 13, Monthly at USD 30, or Yearly at USD 249. Trials last 1, 2, 3, and 5 days respectively and require a verified card. Business plans are by agreement. Payments currently run in test mode.

How do chat subscriptions and Workspace credits work?

They are separate products. A chat subscription grants access to the homepage chat during an active trial or verified paid period; it does not grant Workspace credits. Workspace requires a signed-in account and uses purchased credits for completed tasks. Buying Workspace credits does not start a chat subscription. Failed Workspace tasks return their reserved credit. Workspace currently supports one-time credit packs; automatic and scheduled reloads are not enabled.

How do I cancel or request a refund?

Open Plans & billing in your dashboard to cancel an active subscription at the end of its paid period. To request a refund, use Contact us and select Billing & refund. Include the account email, order reference, and reason, but never card details. See the Payment, Cancellation & Refund Policy for more information.

How does saved context work?

Open Saved context to create a named reference note. In a new chat, use the context selector to attach a note. The selected content is included in the AI request, so only attach material you have permission to share.

How do I manage extensions and plugins?

Profile & settings includes a Workspace & extensions section for browser spellcheck and the Enter-to-send shortcut. The Plugins section shows the built-in saved-context tool and your AI model preferences. Third-party plugins are not currently connected to your account.

Why is an AI response unavailable?

For homepage chat, verify that your chat subscription is active. For Workspace tasks, verify that your Workspace credit balance is sufficient. Provider interruptions or missing service configuration can also prevent a response. Failed Workspace tasks do not consume a credit. If it continues, send a support request with the time and error message.

Still need a hand?

Tell us what happened. Include the error message, but keep passwords and payment details private.

Submit a request