1. Before you purchase
Review the product, price, currency, term, included allowance, applicable tax, and whether renewal is automatic before confirming payment. Preview prices and quote requests are not payment authorizations. Payment availability can vary by country, currency, and payment method.
Payment and invoice messages are sent through One Fin communication channels. Never send your full card number, security code, password, or API key to our support team. Your bank may request its own payment authentication.
2. Plans, delivery and credits
Daily, Weekly, Monthly, and Yearly plans grant homepage chat access for the confirmed subscription term. Workspace credits are separate from subscriptions and are granted only for a verified one-time Workspace credit purchase or an existing signup/legacy balance. Buying credits does not grant chat access. Entitlements appear after verified payment, which can take longer with delayed payment methods.
Workspace credit packs and signup credits do not expire under the current plan terms. Failed Workspace tasks return their reserved credits. Contact support if the payment succeeded but the expected entitlement does not appear.
3. Free trials and automatic billing
Daily is USD 5 with a 1-day trial; Weekly is USD 13 with a 2-day trial; Monthly is USD 30 with a 3-day trial; Yearly is USD 249 with a 5-day trial. A successful card setup and explicit recurring-payment authorization are required before trial activation. One trial is available per account and card across all plans. The first automatic charge is due when the trial ends, followed by charges each selected billing interval until cancelled.
Cancel in Chat plans & billing before trial expiry to avoid the first subscription charge. Switching plans takes effect at renewal, without proration or a new trial. New memberships and their trials include unlimited homepage chat responses while access is valid. Workspace credit purchases are separate. Short-term request rate limits protect availability and are not a daily paid response quota. Business pricing is by agreement; shared/team Workspace functionality is not included. Payments remain in test mode until live billing is enabled separately.
4. Renewal and cancellation
For an automatically renewing subscription, cancel through Dashboard → Plans & billing before the next renewal. Cancellation normally stops the next charge and keeps access until the end of the already-paid period. Your dashboard shows the recorded end date. One-time purchases do not automatically renew.
Cancellation alone does not create a refund. If account access or a service error prevents cancellation, contact us promptly with your account email and subscription reference so we can investigate. Plan changes are scheduled for renewal under the current subscription model.
5. Refund requests
Use Contact us → Billing & refund. Include your account email, order or invoice reference, payment date, and the reason for the request. We review duplicate charges, unauthorized payments, non-delivery, and service problems against the purchase terms and applicable consumer law.
Approval and amount depend on the circumstances and any mandatory rights. This policy does not impose a blanket non-refundable rule or waive statutory withdrawal, cancellation, or remedy rights. Digital-content rights can vary by location and the consent given at purchase.
Approved refunds are processed through the original payment method where supported. The bank or payment provider controls when the credit appears. We will provide the outcome and available reference; do not assume a refund is complete until it has been confirmed.
6. Failed payments and billing disputes
A failed payment does not create a new paid entitlement or Workspace credit purchase. Check your payment method and contact support if needed. We may pause unpaid chat subscription access while a payment issue is resolved.
If you do not recognize a payment, contact your bank as appropriate and send us the transaction reference. Keep related records. We will investigate and respond to legitimate requests without asking for sensitive card credentials.
7. Invoices and contact
An invoice states the amount, currency, due date, and applicable terms. An invoice being issued is not proof of payment. For invoice corrections, cancellation help, or refund status, submit a request through our Contact us form. Signed-in users can track their requests in the dashboard.